Signing in is the first step in finding out where a payout stands. This page lists what to look for once you are in, and what to do if you cannot get in at all.
Before writing to anyone, take a minute to read what your own account shows about the request.
Find it in the cashier. If it is missing, the submission may not have completed, so ask live chat before you submit anything again.
Waiting, released or declined each call for a different next step.
A request for a document or detail blocks everything behind it.
The cashier lists the routes open to your account. Confirm the one you used is still offered and that its limits fit the amount you asked for.
UPI, Google Pay, Paytm and PhonePe are the routes named for Indian accounts. Check which of them your own screen offers.
A request outside the displayed minimum or maximum will not go through as expected.
Failing to sign in is separate from a payout problem, but it blocks you from checking one. Work through the simple causes first.
Use the address you normally use and look for typing slips or an unexpected extra character.
A weak connection can stop a page loading fully. Try another network before assuming a problem with the account.
A saved login can be out of date. Re-enter it by hand.
If you cannot recall how the account was set up, contact support rather than guessing at the details.
Live chat runs 24/7 in English and Hindi and can tell you what is possible for your account.
Have the name on your identity document and the amount and date of your request at hand.
Use whichever channel suits the evidence you hold and the answer you need.
Best for a quick status question that needs a fast answer.
Best when you need to attach images and want a written trail.
Sign in only from the address you trust and never share one-time codes. Support does not need them to move a payout.
A message that asks for an OTP is a warning sign.
Fake pages copy real ones. Confirm the address before you type anything.
Short answers for people who are signed in and still unsure.
Look first for a message in the cashier, then ask live chat with the date, amount and route.
No. Refreshing does not move a request; it only shows the same state.
The cashier is where limits and expected times are shown for each route.
Live chat runs 24/7 in English and Hindi, so you can ask outside office hours.
Cash-out desk